BürOffice Process Digitization Platform
Based on our 25+ years of experience, the biggest challenge organizations face is keeping pace with changes in the business or the challenges of implementing new and emerging process requirements while maintaining a constantly evolving IT infrastructure.
How does this look in practice?
► One of our partner's siloed systems led to increasing dissatisfaction and complaints from their customers and employees.
The implementation of BürOffice changed everything. We migrated the company's processes to a flexible digital platform, reducing staffing requirements by 56% and cutting case resolution times by more than half.
This transformation not only streamlined their workflow, but also eliminated frustration.
► Another partner's high-volume customer service team felt it had reached peak performance, but the workload continued to grow. Management was unable to see which employees were performing well and which needed support and training.
By implementing the BürOffice analytics module, we created unique performance reports that showed exactly how each employee was performing. It became clear who was excelling and who was not performing at the required level.
Because everyone trusted BürOffice, a performance-based pay system was developed, which eliminated the frustration of high performers due to lack of recognition and inspired everyone to continue to develop. The overall performance of the team increased dramatically.
► Our third customer selected a boxed product in their modernization RFP, then faced its limitations and the slowdown caused by the volume of data.
Six months after implementation, they gave up the fight and contacted us. Together we specified their needs and then customized BürOffice accordingly. Six and a half months after signing the contract, the system was launched with full functionality and integration (e.g. SAP, Microsoft Graph), to which we migrated all documents and business data from the previous systems.
During the migration, we transferred 1 million documents per day, which was approximately 30 times faster than importing into the previous system.
BürOffice's Subsystems
This subsystem facilitates the unified processing of physical and electronic incoming documents. It supports the process of scanning, receiving, automatic filing and routing, thus simplifying administration. The system manages e-mails and postal items based on an intelligent rule system and is also connected to Cégkapu. The management of incoming letters can be centralized and the filing of replies can also be automated. The goal is to make all incoming communication available electronically and searchable.
This subsystem covers the document lifecycle from creation to signing to physical storage. It supports template-based document creation, automated data filling, tracking of paper and digital versions of documents, and digital signature. The form editor module, which manages templates and logic, plays a prominent role. There is also a system for registering and moving physical documents, including barcode-based search, storage, receipt and disposal.
This subsystem facilitates the work of administrators in creating, approving, signing and delivering outgoing letters and documents. It supports template-based document creation, sending through various channels (mail, e-mail, Cégkapu, etc.), as well as automatic filing. The system allows simultaneous management of multiple recipients, feedback and registration of deliveries, and retrieval of shipments. As a special function, the management of unsuccessful deliveries is also solved, even by automatic resending.
The document presents the integration capabilities of the application: how it connects to other systems, such as Active Directory or mail servers. It also supports REST, SOAP, SFTP, webservice-based connections. Special attention is paid to the connection to email and postal services, which allows automatic handling of return receipts. Most importantly, the system easily integrates with other business applications to serve as a central platform for managing shipments.